Shipping, Returns & Exchange

We are committed to providing a seamless shopping experience. Please read our Shipping, Returns, and Exchange Policy to understand our processes.

Shipping Policy

- Processing Time: Orders are typically processed within 1-3 business days. Products will be delivered within 4-10 working days. You will receive an email confirmation with tracking information once your order has been shipped.

- Shipping Rates & Delivery: We offer Free Shipping across India. Delivery timelines may vary depending on your location.

- International Shipping: We ship internationally. Please note that customs fees and additional charges may apply depending on your country’s regulations.

Returns Policy

- Eligibility: No Returns!

- Here’s the Return Policy with your specified conditions:

At Vibha Jewellery House, we only accept return of items that are damaged or if you received an item different from what you ordered.

Terms and Conditions for Returns

1. Product Condition: The product must be unused, in its original packaging, and in a resalable condition.

2. Proof of Damage:: If the product arrives damaged, we require a recorded video showing the original packaging and the damaged product as proof. Without this recorded proof, there will be no option for return.

If you meet these conditions, please contact us within 3 days of receiving your item at vibhajewelleryhouse@gmail.com to initiate the return process. Our team will guide you through the necessary steps.

Return Process: To initiate a return, please contact our customer support at vibhajewelleryhouse@gmail.com with your order details. We will guide you through the return process and provide a return shipping address. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Exchange Policy

- Exchange Process: No Exchange!

- Here’s the Exchange Policy with your specified conditions:

At Vibha Jewellery House, we only accept exchanges for items that are damaged or if you received an item different from what you ordered.

Terms and Conditions for Exchange:

1. Product Condition: The product must be unused, in its original packaging, and in a resalable condition.

2. Proof of Damage:: If the product arrives damaged, we require a recorded video showing the original packaging and the damaged product as proof. Without this recorded proof, there will be no option for exchange.

If you meet these conditions, please contact us within 3 days of receiving your item at vibhajewelleryhouse@gmail.com to initiate the exchange process. Our team will guide you through the necessary steps.

- Note: If the desired replacement item is out of stock, we will issue a store credit for the value of the item.

Damaged or Incorrect Items

- If you receive an item that is damaged or incorrect, please contact us within 3 days of delivery at vibhajewelleryhouse@gmail.com . We will arrange for a replacement or refund upon verification with above mentioned terms and conditions.

Refunds

- Processing Refunds: Approved refunds will be processed within 7 - 10 business days. The refunded amount will be credited back to your original payment method.

- Shipping Charges: Please note that shipping charges are non-refundable unless the return is due to our error.

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We strive to make your experience with Vibha Jewellery House enjoyable and hassle-free. If you have any questions about this policy, please reach out to our support team at vibhajewelleryhouse@gmail.com